Delete your NodeLink account
Last updated: 15 October 2026
This page is for people who use the NodeLink app (for sending packages) or the NodeLink Rider app (for riders), both published by NodeLink Global Service ("NodeLink"). It explains how to ask for your account and its data to be deleted, with or without the app, and exactly what happens to your data afterwards.
NodeLink app (customers)
In the app
- Open the NodeLink app and sign in.
- Go to Profile (the profile icon).
- Tap Delete account and confirm.
Your account is deleted immediately and you are signed out. There is no waiting period, and it cannot be undone. You can register again later with the same phone number; it will be a new, empty account.
Deletion is refused while something is still open: an order that has not finished, a refund on its way to you, or a claim on a returned order that has not been settled. The app tells you which. Finish or cancel it, then delete.
Without the app
Email delivery@nodelink.ng or call +2349154897734 or +2347042827342 and give the phone number on your account. This also applies if a NodeLink agent created an order for you at a service node and you never installed the app. We confirm the request with you on that number, then delete the account within 30 days.
NodeLink Rider app (riders)
In the app
- Open the NodeLink Rider app and sign in.
- Go to Account.
- Tap Request account deletion and confirm.
A rider account is deleted by our team rather than instantly, because a rider may be holding a package, cash collected from customers, or a payment we are still checking. The app shows the date of your request and its status, and you can withdraw the request until we act on it.
We act on a request within 30 days. It is approved once you have no delivery in progress, no cash-trip commission owing to NodeLink, and no remittance waiting for our review. If we cannot approve it yet, we tell you why in the app.
Without the app
Email delivery@nodelink.ng or call +2349154897734 or +2347042827342 and give the phone number you registered with. We confirm the request with you on that number and then handle it the same way.
If you applied to ride but were never approved, write to the same address and we will delete your application and the documents you uploaded.
Customers: what is deleted and what is kept
| Data | What happens |
|---|---|
| Your profile: name, phone number, saved address, rating | Deleted immediately. |
| Your sign-in and every session on every device | Deleted immediately. |
| Push notification tokens for your devices | Deleted immediately. |
| Your chats with riders and node agents, including voice notes, pictures and files, and your call records | Deleted immediately. Attached files are removed from storage within 24 hours. |
| The text of any rating comments you wrote | Deleted immediately. The star rating stays with the rider, without your name. |
| Contact details on your past orders: sender name and phone, receiver phone, pickup and drop-off addresses, package description and package photo | Kept for 90 days after deletion, in case of a dispute, claim or police request about a delivery, then removed. Exact map positions are reduced to an approximate area of about one kilometre. |
| The rest of each past order: reference number, dates, service node, price, how it was paid, and the payment reference | Kept for 6 years as an accounting record, as tax and company law require. After the 90 days it no longer identifies you. |
If you never placed an order, nothing is kept: the whole account is erased at once.
Riders: what is deleted and what is kept
| Data | What happens |
|---|---|
| Access to the app: your PIN, your sign-in and every session, push notification tokens | Removed as soon as the request is approved. The account is deactivated and cannot be signed in to again. |
| Identity records: name, phone number, date of birth, home address, NIN or other ID number, ID and licence photos, profile photo, vehicle papers and plate number, guarantor details, bank account details | Kept for 12 months after approval, then deleted. We keep them for that time because a claim about a lost or damaged package, or about cash that was collected, can arrive after a rider has left. |
| Records of deliveries you made, your earnings, remittances and their receipts, cash-commission entries, sanctions and appeals | Kept for 6 years as accounting and dispute records. Once the identity records are deleted they are no longer linked to your name or phone number. |
| Location points saved with a delivery, a late-delivery review or an SOS alert, and SOS recordings | Kept with that delivery or incident record for up to 6 years. After the identity records are deleted they are not linked to your name. |
| Chats and call records with customers | Already deleted 7 days after each order ends, whether or not you delete your account. |
Deleting some data without deleting the account
You can change or clear your name and saved address in the app at any time. To have something else removed or corrected, such as a document you uploaded by mistake, write to delivery@nodelink.ng. We reply within 30 days.
The full list of what we collect and who it is shared with is in our privacy policy.