Privacy Policy

1. Overview

NodeLink is a local package coordination platform that connects senders to nearby riders across major locations in Abuja and Lagos. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, request a delivery, or apply to become a rider.

2. Information we collect

We may collect information you provide directly, including:

• Name, phone number, city, location, and delivery details
• Rider application information such as identity documents, bike details, and service area preferences
• Messages, WhatsApp correspondence, and support requests
• Payment-related details when they are needed to complete a transaction or payout arrangement

We also collect information needed to operate the platform, such as the date and time of submissions, service area, and application status.

3. How we use the information

We use personal information to:

• Connect senders with nearby riders
• Review and manage rider applications
• Coordinate deliveries and support communication
• Understand usage patterns and improve service quality
• Respond to questions and resolve disputes
• Meet legal, compliance, or safety obligations

4. Business details

NodeLink is operated from:

17, Jaiyeola Abidoye Street, Divine Homes, Thomas Estate, Ajah, Lagos.

Phone: +2349154897734

Email: delivery@nodelink.ng

5. Sharing and disclosure

We do not sell personal data. We may share information only when necessary to operate the service or comply with law, including:

• With riders or senders involved in a delivery request
• With service providers that support our technical or operational systems
• With regulators, law enforcement, or professional advisers where required by law

6. Documents and uploads

If you upload identity documents or other rider verification files, we use them strictly for application review, identity verification, and operational management. These files are stored securely and only accessed by authorized personnel where required to assess eligibility.

7. Data retention

We keep personal information only for as long as necessary to provide our service, comply with legal obligations, defend legal claims, and support operational records. When data is no longer required, it is securely deleted or anonymized where possible.

8. Security

We use reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, loss, alteration, or disclosure. However, no platform can guarantee absolute security, and users should also exercise care in how they share personal information.

9. Cookies and website usage

Our website may use cookies or analytics tools to understand how the platform is used and to improve performance. You can disable cookies in your browser, although some features may work less effectively as a result.

10. Your rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and internal recordkeeping obligations. If you no longer want to receive messages from us, you can ask to stop receiving them.

11. Third-party services

NodeLink may use third-party tools such as hosting, analytics, messaging, and storage providers. These services may process information under their own privacy terms, and we encourage users to review those terms where relevant.

12. Children and lawful use

Our services are not intended for minors without appropriate supervision and lawful consent. We do not knowingly collect or retain personal data from children for operational use in a way that violates applicable law.

13. Updates

We may update this Privacy Policy from time to time. Changes will be reflected by the updated date shown at the top of this page.

14. Contact

If you have any questions or requests relating to this Privacy Policy, please contact us at delivery@nodelink.ng or call +2349154897734.