Terms of service

NodeLink is for sealed intra-city parcels in Abuja and expanding zones. Typical items: documents, clothes, phones and small electronics that are declared, retail goods, gifts, and business samples within the weight cap.

• Maximum chargeable weight on Bike fleet: 25 kg. Heavier or bulkier packages must use Nodesend (Van/Truck fleet) or arrange cargo handling.
• Cargo surcharge starts at 3.5 kg. Under 3.5 kg is included in the base option price.
• Parcel must be sealed and ready at pickup. Rider may refuse an open bag.
• You must give a true pickup address, drop-off address, receiver phone, and item category.

If you send a banned item, NodeLink may cancel the order without refund of platform risk costs, freeze the account, and report the matter to the police where the law requires it.

• Illegal goods — stolen items, or items you have no right to send.
• Weapons & explosives — firearms, ammo, knives sold as weapons, explosives.
• Drugs & poisons — illegal drugs, bulk hazardous chemicals.
• Cash & bearer value — cash, large foreign currency, bearer securities.
• Hazardous materials — fuel, gas cylinders, strong acids, explosives precursors.
• People & animals — live animals, remains, human transport.

• High-value (declared above ₦50,000) — declare the value. OTP delivery is mandatory. Optional goods-in-transit cover at checkout. Without cover, the platform liability cap in §5 applies.
• Fragile (glass, ceramics) — you pack it. NodeLink is not liable for poor packing. Mark Fragile in the app.
• Perishable / food — you accept spoilage risk unless Same-day or Instant is used and packing is adequate. No temperature guarantee on a standard bike.
• Phones & electronics — seal the box. Receiver OTP required. Photo at pickup required.
• Prescription medicine — only if lawful to send without a special licence. Receiver must be the named person. NodeLink does not verify medical licences.

• Pack and seal the parcel. The rider may take photos of the sealed parcel — that photo is the condition record.
• Be present or leave an authorised person. Waiting beyond the free wait window may add a fee.
• Give the receiver's working Nigerian number — delivery OTP is sent to that number.
• The rider marks Delivered only after the receiver enters the 6-digit OTP (required for high-value; default on for all NodeLink orders).
• Wrong address, unreachable receiver, or a refused parcel can be returned at extra charge or held per support instructions.
• You must not ask the rider to break this policy (open the bag to hide contents, skip OTP, carry cash).

Unless you buy declared-value cover at checkout, NodeLink's maximum payout for loss or damage of a parcel in transit is ₦20,000 or 5× the delivery fee paid for that order, whichever is higher. Indirect loss (lost profit, delay cost, sentimental value) is not paid.

• Report in the app, or to your node agent in person or by phone, within 2 hours of the incident or of the failed delivery status.
• Claims target SLA: 5 business days for a first decision.
• No payout if the item was prohibited, undeclared high-value, unsealed, or damaged because of your packing.
• No payout if you skip OTP and later claim non-delivery, except proven app failure.
• Optional GIT cover does not apply until a licensed insurer is live. Until then, treat cover as "coming soon" and keep the ₦20,000-or-5×-fee cap.

NodeLink may warn, restrict, or close a customer account for prohibited items, OTP fraud, fake claims, abuse of riders, or chargebacks in bad faith.

By registering on the NodeLink rider app you accept this policy. You are an independent motorcycle partner. NodeLink matches you with parcel jobs. NodeLink does not employ you as a staff rider unless a separate contract says so.

You cannot accept paid jobs until verification is complete. Going online with a fake or borrowed identity is grounds for a permanent ban.

• Identity (KYC). NIN or driver’s licence or voter’s card, plus a live selfie that matches the ID. Phone number you control.
• Address. Residential address that can be checked. Utility bill or equivalent if support asks.
• Vehicle (KYV). Bike registration, a current hackney or rider’s permit, insurance paper (not needed for a bicycle), roadworthiness where required, and clear photos of the bike (plate visible).
• Guarantor. Not needed for every rider. NodeLink may ask you for one verifiable guarantor while reviewing your application, or before a suspended account is restored. If asked, your application or reinstatement waits until your guarantor has filled in their form.
• Fitness to Ride. A driver’s licence for a van, car or truck. You must be fit and not under alcohol or drugs when online. NodeLink may re-check documents at any time. Expired papers take you offline until renewed.

If the parcel looks banned, you cancel as POLICY_REFUSAL, take no cash side deal, and report in the app. Do not deliver it “as a favour”.

• Weapons & Ammunition. Weapons, explosives, ammunition, or fireworks of any description.
• Illegal Narcotics. Illegal drugs or what you reasonably believe is an illegal substance.
• Physical Cash. Cash or large foreign currency handed over as the “parcel”.
• Flammables & Corrosives. Fuel, gas cylinders, open chemicals, or anything that can burn or leak on the bike.
• Stolen Goods. Stolen goods if the sender says so or the circumstance is obviously criminal.
• Unsealed Items. Unsealed bags the sender will not close. You may look at an unsealed item only to check it is not banned. You do not search a sealed parcel.
• Overweight Loads. Loads above 25 kg chargeable weight, or that cannot be tied safely on the bike. 25 kg is the maximum limit; anything heavier is overweight and must be refused.
• Circumvention Attempts. A sender who asks you to skip OTP, hide the item, or switch off tracking.

Always follow the verified chain of custody protocol from pickup to drop-off.

• Confirm Sender. Arrive at the pickup pin. Confirm sender name in the app.
• Photograph at Pickup. Take clear photo(s) of the sealed parcel before you leave. That photo is your proof of condition at pickup.
• Do Not Tamper. Do not open a sealed parcel unless support instructs you after a safety flag.
• Keep in Sight. Keep the parcel in your sight. Do not leave it with an unverified third party.
• Mandatory Receiver OTP. At drop-off, the receiver provides the 6-digit OTP sent to their phone. You mark Delivered only after OTP succeeds.
• Exceptions Protocol. If there is no OTP (ops exception), take a drop-off photo and receiver name as support requires.
• No Dumping. If the receiver refuses the parcel, do not dump it. Use Return / Support in the app.
• No Subcontracting. You may not subcontract the job to an unverified person.

Zero tolerance for alcohol or narcotics while online or on a job. First proven case = permanent removal.

• Protective Gear. Helmet on. Ride within traffic law. You pay your own traffic fines.
• Live GPS Broadcast. Share live location while on a job. Turning GPS off mid-job can freeze your account.
• No Extra Passengers. Do not carry extra passengers on a parcel job if it makes the load unsafe.
• Accident Reporting Window. If you crash, use in-app incident report as soon as you can, and within 2 hours.
• Quality Rating Threshold. Ratings: stay at or above 4.2 / 5.0. Below that, NodeLink may suspend you pending review.
• Zero Harassment Policy. Abuse, threats, or sexual harassment of customers or node agents is an immediate ban.

If a parcel is lost, stolen, or damaged while in your custody, report immediately.

• Full Investigation. NodeLink investigates using GPS, photos, OTP logs, and both parties’ statements. A finding against you may mean a deduction from earnings up to the customer payout cap for that order, or a police report if theft is suspected.
• No Side Cash Settlements. Do not settle privately in cash and hide the case from the app.
• Theft & Absconding. If you abscond with a parcel, NodeLink may freeze the account, contact your guarantor, and report to the police.

Timely resolution protocols ensure fairness between riders, senders, and receivers.

• Accident or Damage Window. Report in the app within 2 hours.
• Cooperation with Claims. Cooperate with customer claims. First platform decision target is 5 business days.
• Packaging vs Handling. Packaging failure vs riding failure is decided objectively from pickup photos and your notes.
• When Unsure. You are not asked to be a lawyer or a chemist. If unsure, refuse the parcel and call support.

Job pay follows the live rider-earning rules in the app. You cover fuel, bike maintenance, and lawful vehicle insurance unless a written agreement says otherwise. NodeLink is not liable for your traffic fines or third-party injury beyond what Nigerian law requires of a platform.

NodeLink applies clear, progressive penalties to protect platform safety and customer trust.

• Missing or fake documents: Offline until fixed, or permanent ban if fraud.
• Refusing a lawful job too often without reason: Warning, then lower dispatch priority.
• Skipping OTP / no pickup photo: Warning, then account suspension.
• Prohibited item delivered anyway: Permanent ban and possible police report.
• Alcohol or drugs on a job: Immediate permanent ban.
• Absconding with parcel: Permanent ban, guarantor contact, and police report.
• Rating below 4.2: Suspension pending review or retraining.

Write to delivery@nodelink.ng or call +2349154897734 or +2347042827342.